The support that you will receive from your cloud hosting company is very important, regardless if you have pre-sales questions and you are not a customer yet, or you've got a technical issue with an active account. Timely and accurate information about a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from an actual web hosting provider and not from some reseller. When you obtain a hosting account via a company that does not own its servers and it can't access them directly, it's almost certain that you'll wait for a few days so as to receive an answer to your query, thus your sites may remain offline for a long time. However, a provider which provides different ways of communication and has a tech support team that is available all the time can assist you right away and help you decrease or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our cloud hosting services include 24/7 support as well as several means of contact. In case you do not have an account yet, you can easily give us a call or use our live chat and chat with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up getting a service that you can't use. In case you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs more analysis. In contrast to the majority of providers on the market, we answer to all tickets within an hour, so you will not have to wait for a whole day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive prompt assistance, especially when your web site is not running effectively for some reason. All of our semi-dedicated hosting come with 24/7 customer and technical support, so if anything happens, you'll be able to use various ways to get in touch with us - telephone line with multiple local numbers around the world, live chat, emails and support tickets. The first two options are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for example, you'll be able to get more information for our solutions, or we will help you with simpler tech matters. The second two options are for solely tech problems or everything that's more time-consuming because it's easier to follow the conversation between you and our technical support crew. The guaranteed max response time for them is only one hour, the actual one - 15-20 min, therefore you will not have to wait for an entire day so as to receive support as you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Hosting
In case you've got a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for any server-related issue or forany problems or questions with regard to the pre-installed software the server comes with. If you haven't purchased your virtual private server package yet, you can find out much more about our solutions by giving us a telephone call or via our live chat service. For more tech problems, you can send an e-mail or open a trouble ticket via your billing Control Panel and you'll receive assistance within a maximum of 1 hour regardless of the time of the day, even on weekends and holidays. The actual reply time normally does not exceed 30 minutes. In case you need assistance with third-party software, you will be able to use the Managed Services upgrade that you can add to each VPS package and our administrators can help you with any set up or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have prompt support in general, let alone when you operate an entire server, so each dedicated server that we supply comes with 24/7 support with 1-hour reply time guarantee regardless of the situation. The service is absolutely free for all difficulties with your server or the software that was installed from our administrators during the setup, so you are able to get in touch with us as many times as you wish, even during holidays. You can either open a ticket from the billing section or you can send an email message, and the actual answer time for either of these rarely exceeds 30 minutes because we have administrators available 24x7x365. If you require general information about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers that we have on three continents or you may use our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you can include to your server plan through the billing Control Panel.